Disappointed
Very disappointed with my experience with Elraβs delivery service. I ordered two pieces of jewellery, and the promised delivery date was 18 August, but the parcel arrived only on 21 August.
What made the experience worse was the delivery process. On 21 August, I had stepped out for barely an hour after waiting at home, and I suddenly received a message saying that no one was available. The delivery person did not call me even once.
I rescheduled the delivery for 22 August and stayed home waiting for the parcel. Once again, the delivery person did not show up, did not call, and I received another message claiming that I was unavailable.
This is absolutely frustrating and unacceptable. If the delivery person neither calls nor even attempts to contact the customer, how can they repeatedly mark the delivery as unsuccessful due to the customer's unavailability? The delivery experience has been pathetic and extremely disappointing. Elra seriously needs to improve its delivery service and coordination with its delivery partners.