Payment Methods
We accept all major payment methods, including credit and debit cards, UPI, digital wallets, and net banking.
All prices displayed on our website are inclusive of GST and processed in Indian Rupees (INR).
Payments are currently accepted for domestic orders within India only.
Cash-on-Delivery (COD)
Cash-on-Delivery is available for eligible orders up to ₹6,500 and select serviceable pin codes.
COD orders require verification before dispatch.
Refusing or failing to accept a COD order may affect eligibility for future COD purchases and may result in a deduction of the original shipping and convenience charges.
Secure Transactions
All transactions on our website are processed over encrypted, secure servers that comply with industry-standard data protection and payment-security norms.
Your payment details are transmitted safely using SSL encryption to ensure complete confidentiality.
We do not store or have access to your full payment information, card numbers, or authentication credentials.
During checkout, you may be redirected to your bank’s secure authentication page for card or UPI verification. Please do not close or refresh the page until confirmation is displayed.
Failed or Duplicate Payments
If a payment fails or is charged twice, any deducted amount will be automatically reversed to the original payment method within 5–7 business days.
In rare cases, banking delays may extend this period slightly. If the refund does not reflect after this time, please contact our customer support team with your transaction ID for assistance.
Refunds for Cash Payments
Refunds for orders paid in cash are processed via UPI transfer only.
Customers are required to share a valid UPI ID with our support team through official email communication for refund processing.
Please note that once a refund has been initiated, the timeline for crediting the amount depends on your bank or UPI provider.
Pricing Accuracy and Adjustments
While we make every effort to ensure accurate pricing and product information, errors may occasionally occur.
In such cases, we reserve the right to correct the price or cancel the order before dispatch, with clear communication and full transparency.
Payment Gateway Responsibility
Once a payment is successfully authorized by your issuing bank, wallet, or UPI provider, Elra is not responsible for any subsequent failures, reversals, or delays initiated by the payment institution.
Any such concerns should be raised directly with the respective payment provider.
Fraudulent or Unauthorized Transactions
Elra is not liable for transactions made using cards, UPI IDs, or other payment instruments that are not lawfully owned or authorized by the customer.
In the event of suspected fraudulent use, we reserve the right to cancel the order and refund the amount only after verification.
Invoices and Payment Confirmation
A tax invoice is automatically generated and shared via email after successful payment and order confirmation.
For COD orders, the invoice is enclosed within the shipment package.
Data Privacy and Payment Safety
Your personal and payment information is protected under strict data-security protocols.
We will never request banking information, card details, or OTPs over phone calls, SMS, or social media.
For cash-order refunds, a UPI ID may be requested only via official email from our verified domain.
In select cases, our support team may assist with alternate payment links or UPI transfers - such requests will only originate from verified official channels.