Warranty Coverage
We stand by the craftsmanship of our jewellery and offer:
- A lifetime warranty on plating, covering natural fading or discoloration.
- A six-month repair warranty on moving parts such as clasps and stone settings.
This warranty applies only to eligible demi-fine jewellery purchased directly from our website and is non-transferable.
Proof of Purchase
A valid order number or invoice is required to process any warranty or repair claim.
What the Warranty Covers
- Fading or loss of plating colour
- Tarnishing or turning black
- Manufacturing faults in clasps or stone settings
- Structural defects not caused by wear or misuse
What the Warranty Does Not Cover
- Regular wear and tear
- Damage from moisture, sweat, perfume, cosmetics, or chemicals
- Impact damage, bending, or mishandling
- Loss of stones due to accidental impact
- Repairs or modifications by third parties
- Custom or altered pieces
- Minor variations in colour, stone inclusions, or handcrafted finish
Claim Process
To raise a claim, contact our customer support team with your order number, photos or videos showing the issue, and a short description of the problem.
Our team will review and confirm next steps, including packaging and shipping instructions.
Shipping and Handling During Warranty
For valid warranty claims:
- Customers cover the shipping charge to send the item to us.
- Once approved, we issue a ₹100 store credit to offset this cost.
- We cover the return shipping after repair or replacement.
For a lifetime plating warranty, shipping costs are shared equally wherein the customer bears the shipping costs to our warehouse and we bear the shipping costs to send it back to the customer.
Resolution and Store Credit
If the item cannot be repaired, store credit is issued as follows:
- 0–6 months: Full repair or replacement
- 6–12 months: 50% of the product value as per invoice as store credit
- Beyond 12 months: 25% of the product value as per invoice as store credit
All store credits are valid for 90 days from the date of issue.
Post-Warranty Repairs
After the six-month repair warranty, we continue to offer paid repair services.
Both-way shipping and repair charges are borne by the customer.
An estimate will be provided and approved before work begins.
Inspection and Communication
All warranty items are inspected on arrival. If signs of misuse or damage beyond coverage are found, we share photos and a quote for paid repair.
If no confirmation is received within 7 days, the item will be returned at the customer’s expense.
Processing Time
Repairs and warranty claims are typically processed and dispatched within 7 working days after the item reaches our facility.
If delays occur due to holidays or logistics, customers will be notified promptly.