Order Processing and Dispatch Time
- Orders placed before 12 PM IST are generally processed and dispatched the same working day, subject to courier pickup availability.
- Orders placed after this time, or on weekends and public holidays, are shipped the next working day.
- Estimated delivery timelines vary based on location and shipping method.
- Delivery estimates can be checked on each product page and again at checkout.
Address Changes and Delivery Attempts
- Once an order is confirmed, the delivery address can only be modified before dispatch by contacting customer support.
- If a delivery attempt fails due to an incorrect address, an unavailable customer, or refusal to accept the package, the order will be returned to our facility.
- Reshipment can be arranged once the customer confirms the correct address, with reshipping charges applicable.
Packaging and Delivery
- All products are shipped in tamper-evident packaging.
- If you believe your parcel has been opened or damaged upon delivery, please do not accept it and inform our team immediately with photos.
Shipping Partners
We work with trusted courier services across India to ensure reliable and timely delivery. Each shipment is carefully packed and dispatched to reach you safely and on schedule.
Shipping Charges
- We offer free shipping on all prepaid orders across India.
- Cash-on-Delivery (COD) orders attract a ₹100 convenience fee, which is added during checkout.
- COD is available for select serviceable pincodes and order values up to ₹6,500. Orders above this limit must be prepaid.
Non-Delivery and Failed COD Orders
If a COD order is refused at the time of delivery or returned undelivered, we reserve the right to deduct the original COD and shipping charges from any future refunds or store credits.
Delays and Exceptions
While every effort is made to dispatch and deliver orders promptly, delays may occur due to courier issues, regional restrictions, weather conditions, or high order volumes.
In such cases, customers will be informed of revised delivery timelines through SMS, email, and WhatsApp.
Dispatch Notifications
Customers receive notifications with their order status and tracking details via SMS, email, and WhatsApp once the order has been dispatched.