Return, Exchange & Refund Policy

Return and Exchange Windows

  1. We accept returns of unused, unworn items with the original tag intact within 30 days of delivery.
  2. For exchanges due to size incompatibility, you may request a swap or store credit within 30 days of delivery.
  3. Replacement products will be shipped after passing quality inspection.

Refunds and Store Credit

  1. Returns are eligible for a refund, which will be credited to the original payment method or to UPI (for cash payments).
  2. Exchanges are fulfilled through store credit or a gift card, which can be redeemed on our website.
  3. All store credits issued are valid for 90 days from the date of issue.

Eligibility for Returns and Exchanges

To qualify, the item must:

  • Be unused and unworn
  • Have the original tag untampered
  • Be in its original packaging and undamaged

Items Not Eligible

The following items are not returnable or exchangeable:

  • Custom-made or personalised pieces
  • Piercings or body-contact jewellery (for hygiene reasons)
  • Items marked as clearance or final sale
  • Gifts, promotional items, or products purchased during sale events

Earrings are eligible for return and refund if they meet standard quality and hygiene conditions.

Bundled and Multi-Item Orders

  1. For multi-item orders, partial returns are accepted only for eligible items.
  2. For Build Your Own Set (BYOS) bundles, if any product within the bundle needs to be returned or exchanged, the entire bundle must be returned for store credit.
  3. Once the store credit is processed, the customer may re-select and repurchase their new bundle.

Return Shipping Costs

  1. A ₹100 processing fee is deducted from the refund amount.
  2. There is no fee when opting for a store credit exchange.

Damaged, Defective, or Incorrect Items

  1. If you receive a product that is damaged, defective, or incorrect in size or design, we will arrange an exchange for the same product.
  2. If the same item is unavailable, you may choose between a refund and store credit.
  3. To ensure a smooth resolution, please:
  • Record a short unboxing video clearly showing the parcel being opened.
  • Share at least one clear photo of each affected item, highlighting the issue.

       4. Claims submitted without visual proof may not qualify for replacement or refund.
       5. All such claims must be raised within 48 hours of delivery.

Missing Items

If any item from your order is missing upon delivery, please contact our support team within 48 hours of receiving your parcel.
Include your order number, the unboxing video, and a photo of all items received.
Once verified, we will arrange to resend the missing item or offer a refund or store credit as per your preference.

Return Request Validity

The company reserves the right to reject any return request if the returned piece appears to be worn, used, damaged, or altered, or if the customer fails to provide required evidence, such as photos or an unboxing video.
This ensures fairness and protects both customers and artisans from misuse of the return process.

Quality Inspection and Post-Return Rejections

Every returned item undergoes a detailed quality inspection upon arrival at our facility.
If an item fails inspection due to wear, scratches, missing parts, perfume residue, or tampered tags, the return will be rejected.

In such cases:

  • The customer will be notified of the inspection outcome with supporting photographs.
  • The item will be shipped back to the customer at their expense or held for up to 7 days awaiting confirmation.
  • Refunds or credits will not be issued for failed inspections.

Refund Processing Time

Once a return passes inspection and is approved, the refund or store credit will be processed within 7–10 business days to the original payment method or through UPI for cash payments.

Returns Pickup Service

  1. Approved returns are collected directly through our shipping partner.
  2. Customers do not need to self-ship items unless specifically instructed by our team. In the event a customer is requested to self-ship an item, a store credit worth ₹100 would be issued post the products clearing quality inspections.