Order Cancellation Window
Orders can be cancelled at any time before they are marked as “Ready for Dispatch.”
Most orders reach this stage within 24–48 hours of being placed.
Once an order is packed or dispatched, it cannot be cancelled.
To request a cancellation, please email our customer support team with your order ID in the subject line.
Eligibility for Cancellation
Cancellations are allowed for both prepaid and cash-on-delivery orders, provided the request is made before dispatch.
Custom and Made-to-Order Pieces
Customised or made-to-order pieces can only be cancelled before production begins.
If a cancellation is approved before customer design approval, a full refund will be issued.
If the design has already been approved, a store credit will be issued, valid for 90 days from the date of issue.
Refund for Cancelled Orders
For prepaid orders cancelled within the eligible window, the full amount will be refunded to the original payment method within 5–7 business days.
For cash-on-delivery orders, no payment is collected at checkout, and therefore no refund is required.
Partial Cancellations and Modifications
We are unable to modify or partially cancel items within an order once placed.
If you wish to change sizes, finishes, or styles, please cancel the order (if still eligible) and place a new one.
Orders After Dispatch
Once shipped, orders cannot be cancelled or rerouted.
If you no longer wish to keep the product after delivery, please follow our Returns & Exchanges Policy to initiate a return.
Refused or Undelivered COD Orders
Refusing or failing to accept a Cash-on-Delivery order may affect eligibility for future COD purchases.
The associated shipping and COD convenience fee may also be deducted from any future refund or store credit.
Orders Placed During Sales or Promotions
Orders placed during promotional or sale events are not eligible for cancellation once confirmed.
If a cancellation is approved due to special circumstances, the amount will be issued as store credit, valid for 90 days.
Company-Initiated Cancellations
We reserve the right to cancel an order in cases of payment failure, stock unavailability, incorrect pricing, or suspected fraud.
In such cases, customers will receive an immediate notification, and any prepaid amount will be refunded in full.
Cancellation Confirmation
Once a cancellation has been processed, a confirmation will be sent via email, SMS, and WhatsApp, along with refund or store-credit details.